Senior IT Consultant (m/f/d) CRM Solutions

Vorwerk Services GmbH
Wuppertal/Düsseldorf

Senior IT Consultant (m/f/d) CRM Solutions, 2. image

Senior IT Consultant (m/f/d) CRM Solutions, 3. image

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

Your responsibilities:

Lead the design and customization of SAP CRM / S/4 CM modules by translating business requirements into technical solutions, in close collaboration with functional consultants.
Develop and configure technical components including workflows, interfaces, and enhancements.
Ensure understanding and adherence to governance frameworks, policies, and standards throughout solution design and delivery
Provide expert consultation to support the implementation of compliant and effective IT solutions
Conduct both technical and non-technical evaluations to improve the quality and efficiency of IT systems with a focus on SAP CRM / S/4 CM
Prepare customer-focused reports that communicate findings, risks, and improvement opportunities
Troubleshoot and resolve complex technical issues within SAP CRM / S/4 CM landscapes
Ensure seamless integration of SAP CRM/ S/4 CM with other SAP modules and third-party systems
Support system upgrades, patches, and continuous improvements
Advise on best practices and guide architecture decisions in CRM-related project

You offer us:

Bachelor's degree in Computer Science, Information Systems, or related field otherwise equivalent practical experience
3+ years experience in SAP CRM technical consulting and development
Strong knowledge of SAP CRM architecture, configuration, and ABAP programming
Solid understanding of CRM business processes and customer lifecycle management, ideally in a direct selling environment
Experience in Project Management
Ideally experience with SAP PI/PO, Web Services, and integration technologies
Ideally experience working in Agile project environments (Scrum, SAFe).
Fluent business-level German and English, both written and spoken
Strong problem-solving and analytical thinking skill

We offer you:

Flexible working framework through flexitime, flextime days and 30 days of holiday
Possibility of mobile working within a defined framework
Attractive pension plan through several modules as well as the option of a time value account
Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
Internal and external training opportunities
Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
Subsidized snacks and menus
Discounted job ticket and free parking directly at the workplace