Service Manager (m/f/d) Cloud-based and Marketing Applications

Vorwerk Services GmbH
Wuppertal/Düsseldorf
Commercial professions (other)
IT

Code: 10780

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

Your responsibilities:

Support all maintenance activities for the product in order to ensure stable operations of the product
Accountable for all deliverables within his/her projects according to all assigned IT projects roles (e.g. Solution, Test, Rollout and Service Manager)
Represent values and principles of Vorwerk agile methodology and ensure that all development team members can work autonomously
Manage day-to-day business partner, business project manager interaction and external vendors, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions
First escalation point for stakeholders in case of irregularities with incidents and respective SLAs
Manage major incidents
Budget management & financial forecasting for operations and projects
Identify improvement potentials with the development team and support their realization

You offer us:

Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
Relevant experience as a service manager providing IT services and in managing projects
Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
Experience in managing external service providers
Experience in managing cloud-based and/or marketing applications (e.g. SAP Emarsys, CDC)
Structured way of working and strong analytical skills
Business fluent in English
Strong team player and cooperative, experienced in lateral leadership
Intercultural competence and experience with international cooperation

We offer you:

Flexible working framework through flexitime, flextime days and 30 days of holiday
Possibility of mobile working within a defined framework
Attractive pension plan through several modules as well as the option of a time value account
Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
Internal and external training opportunities
Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
Subsidized snacks and menus
Discounted job ticket and free parking directly at the workplace