Service Manager (m/f/d) Cloud

Vorwerk Services GmbH
Wuppertal/Düsseldorf

IT
Code: 10727

Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

Your responsibilities:

Coordinating all activities to manage day-to-day business relationships with various service providers and internal stakeholders for Cloud
Responsible for the operation of one or more IT services in terms of parameters such as performance, availability, security, etc. for Cloud Services with focus on MS Azure. Know-How in AWS, Google Cloud Platform and MS365 would be beneficial
Management of relevant events, in particular incidents, demands, service requests, problems and access management in coordination with the relevant stakeholders
Continuous Optimization of processes in service design, transition or operations
Co-Responsibility for all activities related to the introduction of new or changed IT services into the organization under the guidance of the (senior) solution adoption manager or IT project manager and in collaboration with business partners and IT providers
Development of processes & workflows related to ServiceNow in Cloud Area
Interaction with a multicultural and multi-site environment with all management levels
Regular participation in the Service Management Chapter
Support for vendor management and the IT product owner in the evaluation, selection, control and SLA creation for external or internal partners or providers

You offer us:

Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
Founded of experience in the area of Service Management preferably in the field of Cloud technologies and in various projects or within service delivery organizations
Experience of working in IT product-oriented teams
Sound knowledge and experience in managing processes according to ITIL
Experience in managing external service providers
Structured way of working and strong analytical skills
Fluent in English (business level)
Strong team player and cooperative, experienced in lateral leadership
Intercultural competence and experience with international cooperation

We offer you:

Flexible working framework and 30 days of holiday
Possibility of mobile working within a defined framework
Attractive pension plan through several modules as well as the option of a time value account
Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
Internal and external training opportunities
Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
Subsidized snacks and menus
Discounted job ticket and free parking directly at the workplace