Expert (m/f/d) Advisor & Customer Experience / parental leave replacement

Vorwerk SE & Co. KG
Wuppertal

Kennziffer: 10542

Vorwerk SE & Co. KG is a family-owned company founded in 1883 and based in Wuppertal. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.

To strengthen our team in the Advisor & Customer Experience department, we are looking for a full-time expert (m/f/d) with immediate effect. This position is limited to 24 months as part of a parental leave replacement.

Your responsibilities:

Support the Advisor & Customer Experience Team as a project module leader or project support for ACX driven projects and initiatives, on a global or local scale
Deliver project module results in time, quality and budget and to full satisfaction of internal and external stakeholders
Supporting cross-competence teams and team leads
Coordination of external partners in a project context on an operational basis
Preparation and moderation of interdisciplinary workshops, meetings, conferences on management and/or operational level
Build an internal network with stakeholders from various group entities, especially on working group level
Contribute to the development of Experience management at Vorwerk, incl. methods, tools, knowledge management and advisor or customer experience insights
Promoting ideas and new concepts with the team
Take over responsibility for administrative tasks in the department

You offer us:

Bachelor degree in Business Economics or Marketing
Relevant professional work experience
Experiences of the direct sales business model
Knowledge in managing strategic and operational projects
Experienced in working in an international and intercultural context
High willingness to travel
Track record in Customer Experience is a plus
Analytical and effective problem-solving skills, Community centric mind-set and result driven work style
Excellent English and German skills (oral and written)
Outstanding handling of MS Office applications (MS Word, Excel, and PowerPoint)
Sensible and empathic listener, good communication skills and Charismatic appearance
Leadership potential
Highly committed to customer experience and satisfaction as key driver as well as open for new ideas and new approaches

We offer you:

Flexible working framework through flexitime, flextime days and 30 days of holiday
Possibility of mobile working within a defined framework
Attractive pension plan through several modules as well as the option of a time value account
Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
Internal and external training opportunities
Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
Subsidized snacks and menus
Discounted Deutschland Ticket and free parking directly at the workplace