Expert (m/f/d) Advisor & Customer Experience / parental leave replacement
- Vorwerk SE & Co. KG
- Wuppertal
- Kennziffer: 10542
Your responsibilities:
- Support the Advisor & Customer Experience Team as a project module leader or project support for ACX driven projects and initiatives, on a global or local scale
- Deliver project module results in time, quality and budget and to full satisfaction of internal and external stakeholders
- Supporting cross-competence teams and team leads
- Coordination of external partners in a project context on an operational basis
- Preparation and moderation of interdisciplinary workshops, meetings, conferences on management and/or operational level
- Build an internal network with stakeholders from various group entities, especially on working group level
- Contribute to the development of Experience management at Vorwerk, incl. methods, tools, knowledge management and advisor or customer experience insights
- Promoting ideas and new concepts with the team
- Take over responsibility for administrative tasks in the department
You offer us:
- Bachelor degree in Business Economics or Marketing
- Relevant professional work experience
- Experiences of the direct sales business model
- Knowledge in managing strategic and operational projects
- Experienced in working in an international and intercultural context
- High willingness to travel
- Track record in Customer Experience is a plus
- Analytical and effective problem-solving skills, Community centric mind-set and result driven work style
- Excellent English and German skills (oral and written)
- Outstanding handling of MS Office applications (MS Word, Excel, and PowerPoint)
- Sensible and empathic listener, good communication skills and Charismatic appearance
- Leadership potential
- Highly committed to customer experience and satisfaction as key driver as well as open for new ideas and new approaches
We offer you:
- Flexible working framework through flexitime, flextime days and 30 days of holiday
- Possibility of mobile working within a defined framework
- Attractive pension plan through several modules as well as the option of a time value account
- Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
- Internal and external training opportunities
- Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
- Subsidized snacks and menus
- Discounted Deutschland Ticket and free parking directly at the workplace
Your contact:
Mühlenweg 17-37
42275 Wuppertal
www.vorwerk-group.com/de/home
- Andrea Gose
- Specialist HR Operations national/international
- +49 202 564 1012